Introduction

As businesses grow and expand globally, managing operations while keeping costs down has become a major challenge. Outsourcing is the top-of-mind solution. 

India has been considered a goldmine in the business process outsourcing (BPO) industry. It is thanks to its highly qualified workforce at competitive rates. Let's visit some of the top BPO companies in India!

What Drives The Recent Growth of India's BPO Industry?

India's BPO industry has taken centre stage in the global landscape, with more than 4 million people employed. What's exactly behind this impressive growth?

First, it's cutting-edge technology. Back in the 1980s, giants like American Express and General Electric saw India's potential and were quick to set up their BPO operations here. As the internet spread, especially with the introduction of Voice over Internet Protocol (VoIP), the industry boomed in the 2000s and only grew from there.

India's skilled, English-speaking workforce is another big factor that helps the country attract businesses from many developed nations looking for cost-effective solutions. They also learn to embrace new technology (smartphones, AI, cloud computing, etc.) to adjust to the remote working trend, particularly during the pandemic.

According to experts' predictions, robotic process automation will play an even bigger role in the future, positioning India's BPO and call centre sector to remain a global leader for years to come.

Top BPO Companies in India - 10 Leading Names

1. Genpact

Genpact is a global business transformation services firm that originated in Gurgaon, India. Known for its expertise in technology (specifically AI), Genpact helps businesses achieve sustainable growth and access meaningful insights.

It has since grown to employ over 125,000 individuals worldwide, with a legal base in Bermuda and listed on the New York Stock Exchange (NYSE). The company provides BPO services in more than 30 countries and reported revenue of $4.48 billion in 2023.

2. Infosys BPM

Second on our list is Infosys BPM, a subsidiary of Infosys that specialises in business process management and integrated outsourcing. 

The company has over 50,200 employees (Source: Flickr). 

The company is headquartered in Bengaluru, India, and operates 35 delivery centres spread across 14 countries in Asia, the Americas, and Europe. With over 50,200 employees (most of whom are based in India, Infosys BPM plays a crucial role in supporting its global client base. 

A large portion of its business, about 60%, comes from clients who also work with its parent company, Infosys Ltd. The company's service offerings primarily focus on non-voice processes, accounting for 89% of its revenue.

3. Wipro

Another name on our list is Wipro Limited, an Indian multinational company specialising in business process outsourcing (BPO) solutions. It operates in 167 countries, offering services in cloud computing, cybersecurity, digital transformation, data analytics, and more.

The company gained significant attention during the early 2000s dot-com boom and even became India's most valuable company at the time. This surge in market value also boosted the overall net worth of its founder, Azim Premji, who held the title of India's richest person for 5 consecutive years.

Wipro's employee attrition rate improved to 14% in FY 2023-24 (compared to 19% in the previous year). As of March 2024, the company had over 234,000 employees, with women making up 36.6% of its team. 

4. SunTec

As a well-established IT and BPO company, SunTec already has over 20 years of experience in a wide range of services. (including data entry, eCommerce management, digital marketing, and mobile app development).

Since its foundation, the company has gained the trust of over 8,500 clients across 50 countries. Its 1500 skilled professionals provide custom solutions that meet the needs of businesses worldwide while still keeping costs low.

5. Flatworld Solutions

Flatworld Solutions (shortened as FWS) is an A-class BPO company recognised for excellent business consulting and outsourcing services to global clients. 

Flatworld Solutions has worked with over 18,000 clients (Source: Rawpixel). 

Since its establishment in 2004, FWS has focused on leveraging technology to help businesses operate more efficiently and overcome geographical limitations. Its team of 5,000+ professionals has worked with over 18,000 clients, with key sales and delivery centres located in India, the Philippines, the U.K., and the U.S.

6. Tata Consultancy

Tata Consultancy Services (TCS), with operations in over 150 locations spanning 46 countries, plays a key role in the BPO industry. It became the first Indian IT company to reach a market capitalisation of $200 billion. The company has a strong connection with its parent, Tata Sons, which owned 71.74% of TCS in 2024 (nearly 80% of Tata Sons’ dividend income coming from TCS).

TCS is not just a major BPO player but also has a strong presence across different industries as a whole. By 2024, it had secured its position as the second-biggest Indian company in terms of market value and ranked 7th on the Fortune India 500.

7. Accenture

Accenture has consistently demonstrated its capabilities across various sectors and achieved impressive revenue figures ($64.1 billion in 2024).

One of its most highlighted successes was a 2018 project when it signed a contract with U.S. Customs and Border Protection to help the latter recruit 7,500 officers. Accenture charged nearly $40,000 per hire, a rate that far exceeded the annual salary of the officers themselves. 

By the end of the first 10 months, the company had received $13.6 million in total, according to the Department of Homeland Security's Office of Inspector General reports.

8. Firstsource Solutions

Firstsource began operations in 2001 under the name ICICI InfoTech Upstream Ltd. Originally part of ICICI Bank, India’s largest private financial institution, the company rebranded itself as Firstsource Solutions Limited in 2006. That same year, it expanded its global reach by opening another office in the Philippines.

There are 37 operational centres across India and other countries (Source: Flickr). 

Over the years, Firstsource has grown into a significant player in the BPO sector, with 37 operational centres spread across India, the United States, the United Kingdom, and more. By 2021, it reported impressive revenues of INR 50.8 billion (approximately $670 million as of this writing).

9. WNS Global Services

WNS Global focuses on helping clients across various industries to transform their businesses using quality BPO services. It relies on a combination of analytics and industry knowledge to develop creative, digital-led solutions that bring positive changes.

Now, the company has spread its influence over four continents and 13 countries. Its 64 delivery centres have been (and are still serving) over 600 clients, supported by 60,000+ employees. 

10. Connext

Founded in 2004, Connect is part of Quess Corp Limited and offers revenue-increasing solutions for businesses of varying sectors. It now has over 23 delivery centres spread across India, which earned its recognition as one of India's Top 100 Best Workplaces for 3 consecutive years.

One key aspect of Conneqt's approach is a strong focus on workforce productivity. The company always prioritises training and skill development to ensure all employees are well-prepared for their roles. Plus, there are key services for job placement assistance and extra social security benefits to support a broader range of workers.

Conclusion

This article has featured some of the top BPO companies in India, each standing out not just within the country but on a global scale. 

However, virtual call centres like StringeeX are worth considering if you're looking for alternatives beyond India! They remove the hassle of setting up physical offices and provide highly competitive pricing for businesses of all sizes. For more advice or clarification, feel free to reach out— we're here to help you!